Every confirmation, change, and reminder — sent automatically, from one dock or fifty.
The messaging layer the incumbents skipped: multi-dock routing, opt-in, no-show logic, reciprocity-aware, A2P 10DLC compliant.
The problem
What operators actually say.
“Members show up without a boat because the confirmation never went out.”
“Dock staff send individual reminders by hand, or not at all.”
“Switching numbers and providers breaks member trust.”
How it works
Three steps from install to live.
Step 1
Provision compliant numbers
A2P 10DLC campaigns, per-dock numbers, consent flow.
Step 2
Connect your reservation source
Salesforce + GoMeddo, Fareharbor, or any webhook-capable system.
Step 3
Tune the cadence
Confirm on booking, remind 24h out, reconfirm 2h out, post-trip follow-up.
What's inside
Everything in Reservation SMS.
Multi-dock routing
The member hears from the dock they are going to, not a corporate number.
Opt-in and consent
Clean consent log, audit trail, and per-member unsubscribe.
No-show reminder logic
Confirms, nudges, and escalates in the last two hours of the reservation window.
Weather-aware
Automatic NOAA-triggered messaging when conditions change materially.
Member replies handled
Inbound replies route to Voice & Chat AI or to a dock manager's inbox.
The AI moment
The AI moment
Twilio A2P 10DLC campaign with multi-dock routing, member opt-in flow, no-show reminder logic, and NOAA-aware messaging. Responses are interpreted by the Voice & Chat AI model for consistent context.
Built on real operations
Proven at Freedom Boat Club Northeast Florida.
Across five FBC Northeast Florida docks, confirmation-to-show rate is the highest in the network since launch.
SOC 2 Type I in progress. AES-256 at rest, TLS 1.3 in transit. Customer data is never used to train foundation models.